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In order to get more accurate results, our search has the following Google-Type search functionality:
If you use '+' in front of a word, then that word will be present in the search results.
ex: Harry +Potter will return results with the word 'Potter'.
If you use '-' in front of a word, then that word will be absent in the search results.
ex: Harry -Potter will return results without the word 'Potter'.
If you use 'AND' between two words, then both of those words will be present in the search results.
ex: Harry AND Potter will return results with both 'Harry' and 'Potter'.
If you use 'OR' between two words, then bth of those words may or may not be present in the search results.
ex: Harry OR Potter will return results with just 'Harry', results with just 'Potter' and results with both 'Harry' and 'Potter'.
If you use 'NOT' before a word, then that word will be absent in the search results.
ex: Harry NOT Potter will return results without the word 'Potter'.
Placing '""' around words will perform a phrase search. The search results will contain those words in that order.
ex: "Harry Potter" will return any results with 'Harry Potter' in them, but not 'Potter Harry'.
Using '*' in a word will perform a wildcard search. The '*' signifies any number of characters. Searches can not start with a wildcard.
ex: Pot*er will return results with words starting with 'Pot' and ending in 'er'. In this case, 'Potter' will be a match.
Standard: Our standard shipping is $6.50 Australia wide, order as many books as you like and the most the shipping will cost is $6.50, even if we have to send multiple parcels. All ordered placed with our website are shipped via Australia Post and delivery times will depend on where you are located within Australia.
Premium: For an additional $2.45 ($8.95) you can choose to have your package registered and insured. If you have created an account a tracking number will be available in your order history once your parcel has been despatched, which means you will be able to track your order right to your door. If you don't want to create an account, you can contact us after you receive your shipping confirmation email and we will supply the tracking number to you. With receipted delivery your order will need to be signed for, giving you 100% piece of mind that your order is delivered to you and not just left on your door step or in the mail box.
Express Post: ONLY AVAILABLE FOR ORDERS OF 1-2 ITEMS.
Express Post is our fastest shipping option available. For $20.00 we can ship overnight to most capital cities and major regional locations subject to Australia Post's Express Post Network conditions. For areas outside the Express Post network delivery is prioritised on a non-guaranteed basis, so your parcel will generally be delivered quicker than standard mail. Express Post is trackable & insured.
Please note that selecting Express Post will not speed up our normal turn-around time if we do not have stock of the items ready to be shipped in our warehouse. The delivery time-frame only applies to the time taken to deliver your parcel once it is despatched from our warehouse. Please refer to our delivery expectations for further information.If you are unsure of the availability or require further information please contact us and we can check the status of the item for you.
Express Post is only available for orders with 1-2 items, we reserve the right to replace express post with insured shipping if there are more than 2 items in an order where Express Post has been selected. Please contact us prior to placing an order if you would like a quote on an express post order of more than 2 books.
In Stock @ betweenreads.com.au
Items in stock in our warehouse at time of purchase will generally be shipped within 1 to 2 business days. Occasionally stock runs out before our website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "promotional” period, dispatch time maybe delayed due to increased volume of orders. If you have other titles on your order then we will hold the in stock item(s) for 6 business days to complete as much of an order as possible, unless you call Customer Service to request immediate shipment in which case you will be charged with an additional postage charge.
Available @ supplier
Due to the large selection of titles we offer on our website we are unable to physically stock of every title. Most items on our website will need to be ordered from the supplier either from Australia or internationally from the UK and USA. Titles that need to be ordered from a local Australian supplier will generally take between 3-7 business days to arrive in our warehouse. Titles from the USA can take anywhere from 10 – 20 business days and from the UK may take 15 – 25 business days. If you have placed an order or are interested in placing an order and would like more specific information please contact our office on (03) 9818 0033 or email info@betweenreads.com.au
Each item you order may have different delivery expectations depending on availability. Please also note that to offer the widest range of books online we rely on information provided by the publishers and distributors. Our website is updated daily but titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of print without prior notice from the publisher. If an item in your order is affected then Between Reads staff will contact you via email to inform you of the delay.
Occasionally books appear on our website that are currently unavailable or out-of-print. If this is the case we will send you an email stating that we are unable to fulfil your order and you will be issued with a full refund.
Pre-Orders:
Pre-order items are items made available for purchase on Between Reads prior to their market release date. Generally, pre-ordered items will be sent to us by the local distributors on the release date in Australia.
Depending on the distributor of the item, and your location, you should expect to receive pre-ordered items within 1-7 business days from release date.
When will I receive my order?
As every product and every order is different we are unable to give you an exact day your order will arrive, however as a general rule we can give you an estimated time frame and will email you when your order has been dispatched from our warehouse. If we have a particular product in stock at our warehouse we will process your order within 1-2 business days and you should receive your product depending on where in Australia you live, between 3-5 business days after it has been processed. If however there are multiple items in your order then we will hold all in stock items for 6 business days to allow us to ship any remaining items from your order that will arrive from a supplier. If however you do not wish to wait for your in stock items then we can arrange to send them to you separately but you will be charged for the additional postage.
Receival of stock will depend on the location of supplier. Items that are in stock at major Australian Publishers and Distributors generally arrive at our warehouse within 3 - 7 days. Items that are in stock at smaller Australian suppliers will deliver within 10 to 15 days. Items that are in stock at our USA suppliers take from 10 - 20 days to arrive. Items that are in stock at our UK suppliers take around 15 - 25 days to arrive. As soon as we receive the stock from our suppliers we will process and ship your items with in 1-2 business days. You will receive an email informing you that your order has been dispatched. We will hold off shipping the product to you if we believe additional items in your order will be arriving within the next 6 business days.
Orders with multiple items
Customers with more than one item may be sent their items separately. Between Reads holds onto items for up to 6 business days after the first delivery from the supplier to include as many items in one shipment as possible. Customers pay a one off fee of $6.50 for as many shipments required per order. If you require items to be sent before the 6 business day time frame, an additional postage charge of $6.50 will apply. You can request items to be sent sooner, or by Express Post (with relevant charges per shipment) by contacting Between Reads Pty Ltd by phone on (insert phone number) via email info@betweenreads.com.au, 9.00am-4.00pm Monday-Friday AEST.
BACK ORDERS:
Any title that has been on order for 90 days and the customer no longer wishes to wait then a refund will be offered only if the title is not in transit from the supplier. This does not include books that are Not Yet Published. Between Reads reserves the right to cancel any backorders if we think the item will not arrive from the supplier.
